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Customer Service

  Technical  Support

Overview

Service Fortune 500 companies and provide quality customer service, regarding various available products and services.

Responsibilities

• Answer inbound calls
• Provide contact completion and/or alternate solutions for the caller
• Handle customer calls despite the degree of difficulty, in a courteous and
business-like fashion
• Provide excellent quality customer service to resolve the issues to the customer's satisfaction, within client guidelines
• Adhere and meet client program metric performance goals
• Maintain concentration and focus in order to meet performance goals Skills & Abilities
• Good knowledge of business English, spelling and punctuation
• Must be able to communicate clearly and effectively
• Ability to define problems, collect data, establish facts and draw valid
conclusions, based on limited information.
• Demonstrate the ability to handle pressure when attempting to meet
performance goals.
• Must be able to provide quality customer service and able to work with
difficult or emotional customers, on occasion, while still maintaining a strict
level of professionalism.
• Ability to remain alert and ready to accept calls, even during periods of low
call volume.
• Ability to project and convey a positive, concerned, and professional image
to customers
• Ability to be adaptable and quickly adjust to change
• Must be able to conduct data search efficiently and effectively while
working within specific time constraints
• Ability to maintain a well-organized work area
• Manage time effectively
• Concentrate and focus for an extended period of time
• Remain alert at all times
• Adhere to work schedule and punctuality requirements

Position Qualifications

Education

High School Diploma or GED

Experience

At least six months of customer service experience
Prefer call center experience, but not required
Prefer work at home experience, but not required

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